Fiesta Garden Hotel by SMS Hospitality ★★★★

I Great just need more choices such as the Vigan Longanisa. Location was great

Hot water shower only lasted I minute . Insect in the shower.

The breakfast is nice with vigan deli's and also ghe ambiance is perfect for a vacation thats budgeted.

They don't have hair blower but fine.

Good location, accommodating, clean

I like the room

Aircon is not totally functioning, CR is too small, breakfast food is limited only and could not get another for a buffet setup

The room is spacious and beautiful.

Its noisy and the Tv is bad.

Room door is not aligned, Water heater is not working. The telephone is not working.

If you’re travelling going to Farther north, this is the best stop over

Since there are a lot of people stayed, we need to ask for the towels and floor mat for our room.

The pool and quiet

The services and facility isnt well manageable

The pool was good. Location is just right

There are a lot I didn't like. 1. There is no staff in the reception area every time I needed one. What made it worse was that there is no bell to call on someone. I even kept calling the mobile number to only know that they left the phone on the counter with no one to check. 2. The telephone in the room was not working (that is why I needed to frequent the reception) 3. The bathroom and CR have no door! This is the only hotel I've gone to that has the worst CR. When you take a bath or take a dump, others will hear it. Worse,, everyone in the room will smell your sh*t! 4. Bathroom too small, and shower not working right 5. The drainage of the bathroom is not working well. Water collects and drains so slow. 6. Wifi not reaching the assigned room for us 7. There are hidden fees! I was surprised by other fees that were charged at the hotel. I guess that is the reason why they only accept cash payments to be able to charge such extra amounts.

Bed was comfortable, gym and pool looked good.

Bathroom was very smelly, plenty of cockroaches in bathroom, luckily we brought Bygone killer. Noisy traffic from the highway, food menu poor choices and many not available.

I like the room

Aircon is not totally functioning, CR is too small, breakfast food is limited only and could not get another for a buffet setup

The room is spacious and beautiful.

Its noisy and the Tv is bad.

Its accessible. Though some of the staff acted mechanically, our short stay was fine. . Would use the same establishment should there be a need for me to stay overnight in Vigan City

The staff were very accommodating. Place was clean and spacious

A bit far from calle crisologo. But it was manageable.

Room door is not aligned, Water heater is not working. The telephone is not working.

pool

They did not have my confirmed/booked room when I arrived. said they never received booking from Booking.com.

facilities and staff

nothing

Was able to book on short notice, price SEEMED good for a property a bit out of town - at the end it wasn t

1) Arrived a bit early at 13:45 and was told to wait, earliest check in is 14:00 2) got the room right next to the entrance so it was noisy and no wifi signal 3) left 8am and returned 17:00 and found nobody bothered to clean the room 4) big surprise on check out, while booking it said YOUR TOTAL IS XXX, PAY AT HOTEL but upon checkout got charged 33% MORE. Would not have stayed there for that price and this may be a scam between booking.com and the hotel to show you a TOTAL PRICE and then claim it s before taxes and service charge (taxes added first so you pay 12% SERVICE charge on your taxes). I had no service, no room cleaning, no complementary water bottle so why I need to pay? Don't get me wrong, the Vigan area is fantastic and people are great, I shall return but not with booking.com and not to Scam Garden Hotel! SMS Hospitality, whoever you are - you have work to do!

the staff is polite and helpful. he was able to solve every little problem encountered. Everything was fine, the structure is a bit dated but in a good state of maintenance.

The only problem encountered was the bad management of the booking customer service. Arrogant and wrong.